Help Center & FAQ

To view our Return Policy, please visit our Returns & Exchanges page.

Most customers choose the ease of our Guest Checkout which allows you to complete your order without creating an account. Receiving our promotional emails means you have placed an order with us in the past or have signed up to receive our emails, but it does not necessarily mean you’ve created an account. If you have any account questions, please contact our Customer Service either by phone (1-800-210-3975) or email (readers@custhelp.com)

View different methods you can use to find your reading glasses power. Once you know your reading glasses power, you can shop with ease to find the perfect readers for you.

We have found that our printable diopter chart is a helpful tool to aid in finding your power up to the +3.25 strength. If you believe that your reading power is higher than a +3.25*, we recommend contacting your local eye doctor for assistance find the correct power for your needs.

*Higher reading powers not available in all states.

We have a great blog post to help you find the best frames for your face shape! It will allow you to narrow down your search depending on your face shape. View our Best Reading Glasses for Your Face Shape guide.

We care about the security of our customers’ financial information. In an effort to limit fraudulent transactions, all orders, regardless of payment method, will be screened through our order verification process. Doing this allows us to continue to provide the low-cost, excellent service our customers expect. As part of this process, additional time may be needed to ship certain international and domestic orders, and additional verification information might be requested from the customer before orders can ship. We appreciate your cooperation.

Placing an order with Readers.com® is quick and easy.

1. Add Items to Your Cart
When you locate an item you’d like to purchase, select the power and color you need, then click the “Add to Cart” button. Clicking this button places the item in your shopping cart. Each time you click “Add to Cart,” you will have the option to begin checkout or continue shopping.

2. View Shopping Cart
The shopping cart displays all the items you have selected and allows you to make adjustments. Here, you can increase or reduce the number of items you’d like to buy, change the color or power, add a case, or remove items from your shopping cart. It also provides a subtotal — before any shipping charges and taxes are applied for your purchase. Towards the bottom of this page, you can enter any coupon codes that apply to your order. Be sure to hit “Apply” to see the discount on your order. Once you’re comfortable with the items in your cart, click the “Secure Checkout” button.

3. Login to Your Readers.com® Account or Use Guest Checkout
If you have ordered from us before and previously created an account with an email and password, you can enter that information here to log in to your account. If you checked out as a guest previously and would like to check out as a guest for this purchase, you still can. Or if would like to create an account, you may do so at this point too!

4. Enter Shipping & Billing Information
On this page, we’ll ask you to provide billing and shipping addresses, select your shipping method, and enter the payment information for the order you are placing with us. We can also place orders by phone!

5. Reviewing and Placing Your Order
On this same page, confirm all items are the correct quantity, power, color, and that you’ve applied any coupons codes. When you are ready, click “Place My Order” to complete the ordering process.

We accept orders over the phone. You are welcome to call us at 1-800-210-3975, and we would be happy to place an order using Visa, MasterCard, Discover, or American Express. We are not able to accept PayPal payments over the phone. Please note: Our Customer Service Team is available Monday – Friday 8:30 am to 5:00 pm ET. Before calling, please note the product names, powers, and colors of the items you wish to order.

We are not able to cancel or change an order once it has been placed. Once you receive the package, you can return it back to us for free and you will receive a full refund.

If you have a coupon code, you can enter it on the Cart page. Click on the cart icon to bring up the shopping cart page. On the left-hand side, below the final item in your cart, there will be a box that says “Enter a coupon code (optional).” Type your applicable coupon code in this box and click the “Apply” button. This will automatically adjust the overall price of the cart to reflect the discount.* 

*Not all items are eligible for coupon code discounts. See promotion terms for full details.

Military discount coupon code is available to former and active military members upon request by calling 1-800-210-3975 between the hours of 9am-6pm ET, Monday through Friday. Coupon code valid on in-stock items only and cannot be applied to prior purchases. Coupon code discounts exclude wholesale orders, shipping costs, and tax. Coupon code may not be combined with any other coupon codes, vouchers, discounts, or offers except reduced shipping costs with minimum purchase requirement. Offer can be modified or discontinued at any time by Readers.com®.

California’s Safe Drinking Water and Toxic Enforcement Act of 1986, California Health & Safety Code § 25249.5 et seq., commonly referred to as “Proposition 65,” is a California State Law since 1986 that regulates the presence of certain chemical substances found in products sold in the State of California, or present in the workplace in the State of California.

If you live in California, you will see the following message appear:

WARNING: The products on this website can expose you to chemicals including nickel, which is known to the State of California to cause cancer, and bisphenol A and phthalates (BPA), which are known to the State of California to cause birth defects or other reproductive harm. For more information, visit the State of California’s website at //oehha.ca.gov/proposition-65.

We are unable to backorder any sold out items, and we are unable to honor any promotions after their expiration date.

To receive our best discounts, sign up for our emails and receive notifications when we’re running a promotion!

If you created an account with a password, you can log into your account page to see the orders that you have placed while logged in with that account.
Most of our customers take advantage of the Guest Checkout feature of our website. If you have, you will not be able to access your order history via the website. Please feel free to contact our Customer Service team or call us at 1-800-210-3975, and we can share details of your previous orders.
If you’d like to create an account, all orders you place online while signed in from that point will be shown in your account history. We are currently unable to link previously placed orders with new accounts.

We discount as many items as we possibly can, but we do carry items that are excluded from promotions. Please see specific promotion terms for full details.

Accepted payment methods include Visa, MasterCard, Discover, or American Express cards (including HSA and FSA cards), PayPal, and money orders.

HSA and FSA Accounts: Reading glasses are eligible for purchase or reimbursement with FSA and HSA accounts. Please check with your insurance company for additional information on restrictions and qualified expenses.

You can absolutely use your Flexible Spending Account (FSA) or Health Savings Account (HSA) dollars on our reading glasses! All styles and accessories are FSA or HSA-eligible purchases, as long as the card you will use is affiliated with a major credit card (Visa, MasterCard, Discover, or American Express).

Ordering reading glasses with your FSA or HSA dollars couldn’t be simpler. If you’re placing your order online, simply enter your FSA/HSA card’s information as you would a normal credit card. If you prefer to order by phone, give us a call at 1-800-210-3975, Monday-Friday, 9am-6pm ET with the items you’d like to order and your card information. If your account does not have a card associated with it, contact your provider for reimbursement information.

Remember, FSA Dollars Expire!
Typically, FSA dollars must be used in the same benefit coverage period or calendar year (ending on December 31st) that the money was deposited into the account. However, some plans may offer a grace period to extend this deadline into the first few months of the following year, but you should check with your insurance provider for clarification. FSA dollars do not roll over and any unused FSA dollars will be lost once your coverage period ends.

Can I return an order paid for with FSA or HSA dollars?
Yes. If you’re not 100% satisfied with your purchase, you can return it within 90 days of purchase. We do suggest checking with your insurance provider before requesting a refund to an FSA or HSA card. With some insurance providers, your funds may be forfeited if you request a refund.

We have gathered more information on FSA and HSA accounts and eligible expenses here.

Sales tax is charged on applicable orders and is based on your local and state tax rates.